Shipping Policy

Thank you for shopping at Hiba Zaghloul Design! We aim to provide you with a seamless and enjoyable shopping experience. Please review our shipping policies below to understand how we process and deliver your orders.

1. Processing Time:

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment verification. You will receive a confirmation email once your order has been shipped.

2. Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times vary based on the shipping method selected and your location. Estimated delivery times are as follows:
    • Standard Shipping: 5-10 business days
    • Expedited Shipping: 2-5 business days
    • International Shipping: Delivery times vary by destination.

3. Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email. You can track your order using the link provided in the email or by logging into your account on our website.

4. Shipping Destinations:

  • We currently ship to addresses within the all the countries. We are unable to ship to P.O. boxes or APO/FPO addresses at this time.

5. Shipping Restrictions:

  • Some items may have specific shipping restrictions due to their size, weight, or contents. These restrictions will be noted on the product page.

6. Customs, Duties, and Taxes:

  • Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment is responsible for paying these fees.

7. Damaged or Lost Packages:

  • We take great care in packing your orders securely. However, if your package arrives damaged or is lost in transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue promptly.

8. Order Cancellation:

  • If you need to cancel an order, please contact us within 24 hours of placing your order. Once the order has been processed and shipped, cancellation may not be possible.

9. Returns and Refunds:

  • For information on returns and refunds, please refer to our Returns Policy Page.

10. Contact Us:

  • If you have any questions about our shipping policies or need further assistance, please contact our customer support team through our Contact Us Page.